Shipping Policy

Effective Date: 19 July 2025

At Baton Rouge Cigar Festival, we are committed to delivering your orders promptly and reliably. This Shipping Policy outlines how and when your purchases will be delivered.

Shipping Cost

  • We offer FREE standard shipping on all orders — no minimum purchase required.

  • There are no hidden fees or extra charges for shipping at checkout.

Delivery Timeframe

  • Orders are processed within 1–2 business days of purchase.

  • Once shipped, orders are delivered within 7 to 10 business days.

  • You will receive an email confirmation with tracking information once your order has been shipped.

Note: Delivery times may vary slightly due to carrier delays, holidays, or high-demand periods.

Shipping Providers

We use reliable national carriers such as USPS, UPS, or FedEx, depending on your location and order type.

Shipping Area

  • We currently ship only within the United States.

  • Please ensure that your shipping address is correct when placing an order, as we are not responsible for delays or lost packages due to address errors.

Order Tracking

  • A tracking number will be sent to your email once the order has been shipped.

  • You can use this number to monitor your shipment directly via the carrier’s website.

Delivery Issues

If your package is lost, delayed, or arrives damaged, please contact us at:

📧 Email: [email protected]
📞 Phone: 225-244-9076

We’ll work with you and the shipping carrier to resolve the issue as quickly as possible.

Event Packages

  • For VIP packages or ticketed items related to the Baton Rouge Cigar Festival, delivery may be digital (via email) or physical, depending on the specific package.

  • If physical items are included, they will follow the same 7–10 business day delivery schedule.

Contact Us

If you have any questions about your shipment or our delivery process, don’t hesitate to contact us:

📧 Email: [email protected]
📞 Phone: 225-244-9076